Here's an experiment. Ok? I'm going to say a phrase, kind of like I'm calling you or talking to you as a salesperson, and you're going to see if I'm smiling or not when I'm talking, ready? I'm going to cover up my face with something, I don't know, maybe this, okay. Here we go. Ready? Would you like to buy some ice cream? Would you like to buy some ice cream? Would you like to buy some ice cream? Would you like to buy some ice cream? Could you tell the difference? I don’t know if you could — I hope so! People can hear your smile over the phone so, smile. It's really nice. You know, remember that old Annie musical? I think it’s Annie - it's “You’re Never Fully Dressed Without A Smile”. So, dress up. :)